For barbershops and salons

Every call answered.
Every open chair filled.

Operator answers your shop's phone and texts, quotes your real prices and hours, and books, moves, or cancels appointments on your real calendar. It picks up on the first ring at noon on a Saturday and at midnight on a Tuesday.

Get In Touch See What It Handles

Hear it answer

(984) 208-2357

The line at Style Street Barbers. Ask it for a haircut, ask it a price, or ask it to put you through to a person.

Incoming Call

Sat 11:04 PM · Shop Closed

Operator

Style Street Barbers. This is the shop's automated assistant. We're closed right now, but I can still book, move, or cancel an appointment for you.
Caller

Any chance I can get in with Petey this week? It's Marcus.
Operator

Hey Marcus. Petey has Thursday at 9:00 AM or Friday at 4:30 PM open. Want one of those?
Caller

Thursday. Book it.
Operator

Adult Haircut with Petey, Thursday at 9:00 AM, 25 minutes, $36.40. Should I book it?
Caller

Yep.

Booked · Thu 9:00 AM · Petey

Confirmation texted · On the book before the shop opened

Every time and price Operator quotes comes from your live calendar and price list, never from memory.

Line 01
The problem

The calls a busy shop loses

Three of them happen on an ordinary day, and none of them are the customer's fault.

The after-close booking: Most people decide they need a haircut when your shop is closed. Operator books them on the spot, so the decision does not go to whoever answers first tomorrow.
The mid-cut call: A busy shop answers the phone with scissors in hand or not at all. Operator takes the call, checks the book, and puts the appointment where it belongs, while your barbers keep cutting.
The last-minute cancellation: When a slot frees up, Operator texts your waitlist while the slot is still worth something, instead of leaving a hole in the day.

Line 02
What it handles

Ask it what your callers ask

Not a phone tree and not a chatbot that guesses. Every answer below comes from looking something up in your shop's own book at the moment it is asked.

“Can I get in today?”: Reads the book and offers the openings that are actually there, which on a busy day is two or three times, not “any time you like.”
“Is Petey free Saturday?”: Checks that barber's day. If two barbers could be the one you mean, it asks which.
“How much is a beard trim?”: Quotes it off your live price list, with the time it takes.
“How much is a haircut?”: Asks which one. It will not pick between an adult cut and a senior cut, because a confidently wrong price is the one mistake a shop cannot forgive.
“How late are you open?”: Reads today's hours, and a holiday closure overrides the posted ones.
“Book me with Jenna Friday at 2.”: Reads the whole appointment back and waits for a yes before it writes anything down.
“Move my Tuesday to Thursday.”: Finds the appointment belonging to the number that is calling, and offers the times that would work.
“Cancel my Saturday cut.”: Cancels it, and says the late-cancel consequence out loud when the shop's window has passed.
“Nothing works. Text me if something opens.”: Puts them on the waitlist, and texts them when a slot frees up.
“Same as always, every three weeks.”: Sets up the standing appointment and reads the pattern back.
“Just let me talk to Petey.”: Open shop: it transfers the call. After hours: it takes a message and shows it to you.
“Do you sell shampoo?”: Answers if the shop has told it, and offers a person if not. It does not invent an answer.

Anything it cannot handle goes to a person, and the questions page covers what happens then.

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How it works

How It Works

01

It learns your shop

Operator takes on your services, prices, barbers, and hours, and connects to your booking calendar. It quotes what you actually charge and offers times that are actually open.
02

It answers like your front desk

Callers hear a warm voice that knows the shop. Regulars get greeted by name and offered their usual barber. Every booking is read back and confirmed before it is written down.
03

You see everything it does

A daily report shows every call, every booking, and every message taken, including the ones it could not handle. Anyone who asks for a person gets a person.

Line 04
Your book

It does not memorize your shop. It reads it.

Operator holds no copy of your roster, your prices or your hours. Every time a caller asks, it looks them up in your booking system and answers from what is there right now. Change a price at noon and the 12:05 caller hears the new one.

Your book stays the source: Availability is re-checked at the moment of booking, against the same calendar your front desk uses. There is no second copy to drift.
It quotes what you charge: Services and prices come from your price list, including the ones that only apply to some customers. Nothing is estimated and nothing is remembered from last month.
If the book is down, it says so: It will not guess a time. It tells the caller it cannot reach the booking system and puts them through to a person, because a receptionist answering from a stale copy is a double-booking machine.

The shop in the call above is Style Street Barbers in Apex, North Carolina. Their barbers, hours and prices live on their own site and in their own book, which is exactly where they should live.

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House rules

House Rules

Built cautious on purpose. These are not settings. They are how Operator is made.

No. 1

Nothing gets booked without a yes.

Operator reads every appointment back and waits for the caller to agree before it touches the calendar. Availability is re-checked at the moment of booking, so two callers can never land in the same chair.

No. 2

It never takes a card number by voice.

If payment details come up, Operator sends a secure link by text so the customer types their card into a payment page, not into a phone call.

No. 3

It says what it is.

Operator introduces itself as the shop's automated assistant, and hands the call to a person whenever the caller wants one.

No. 4

Texts follow the rules.

Booking confirmations and reminders go only to people who booked with the shop, quiet hours are respected, and every message says how to opt out. Reply STOP to end texts, HELP for help. Message and data rates may apply. How customers opt in.

Every call answered.Every open chair filled.