Before you hand over the phone
Questions a shop owner asks
If yours is not here, write to hello@••••••••.••••.
Getting it
Getting it into your shop
- What does it cost?
- Starting at $99 a month, flat.
- What does it have to connect to?
- Queueist is the supported booking system today. Operator reads its prices, hours and availability, and books, reschedules or cancels there. If you use another booking system, we need to review a move to Queueist or an integration before promising setup. Explore Queueist.
- Does it work for a salon, not a barbershop?
- It can book services with different lengths and prices, using the team and services you set up in Queueist. Each appointment reserves one person for the full service duration. Salon work that needs separate processing time, overlapping clients or multiple staff needs a review before setup.
- Can I hear it before I decide anything?
- Call (984) 208-2357. Betty answers against Style Street Barbers’ demo book. Try booking, rescheduling or cancelling an appointment. Texting is off in this demo.
- What do you need from me to set it up?
- A Queueist book with your services, prices, team and hours, plus your shop’s phone-forwarding setup and a separate number for transfers. We test bookings and call routing with you before customers use it.
On the phone
What it does to your callers
- Does it pretend to be a person?
- No. It introduces itself as the shop’s automated assistant. When a caller wants a person, it offers a transfer during shop hours or takes a message after hours.
- What happens when it cannot help?
- During your hours it transfers the call to the shop. After hours it takes a message. Either way, the call and the message are in your daily report.
- Can it double-book a chair?
- No. Operator reads the appointment back, waits for the caller to agree, and re-checks the slot at the moment it books. If the slot was taken while they talked, it says so and offers the next ones.
- Can a caller change somebody else's appointment?
- Operator scopes appointment lookups and changes to the number supplied by the phone network. It cannot look somebody up by name or use a different number the caller says aloud. A shared phone can see bookings on that number; caller ID is not a personal identity check.
- Will it quote a price that is six months old?
- No. Prices, hours and openings are looked up when the caller asks. Change a price at noon and the 12:05 caller hears the new one.
- What if it does not know the answer?
- It says so and offers a person. When a question could mean two things, it asks: “a haircut” at a shop with an adult cut and a senior cut gets “which one?”
- Can a caller talk it into waiving a fee?
- No. Your booking system enforces your cancellation window. Operator states the policy when it applies and cannot change it.
- Does it take card numbers?
- No. If a caller starts reading a card number, Operator stops them and hands the call to the shop. Card numbers are removed before anything is saved.
Texts, records
Texts, recordings and who sees what
- Who does it text?
- Texting is waiting on carrier registration. Once enabled, it sends appointment confirmations, reminders and changes to customers who opted in. No marketing and no promotions.
- How does somebody stop the texts?
- They reply STOP to any message and the shop sends nothing further to that number. HELP returns the shop's name and contact details. Message and data rates may apply.
- Is the call recorded?
- Calls are transcribed so it can respond, and the transcript is kept so you can read what it said. We delete those records on request.
- What do I actually see as the owner?
- A daily report of every call, booking and message, and everything it could not handle. Any call opens to its full transcript.
Still deciding
Ask us anything else
hello@••••••••.•••• Or hear it answer: (984) 208-2357